HOW DO I KNOW IF MY ORDER HAS BEEN SENT?
As soon as your order is dispatched, you will receive an email to confirm that your order has been processed. From there it should be delivered within the timescale we advertise.
WHAT ARE YOUR UK DELIVERY CHARGES?
The cost for our standard service within the UK is a flat rate of £7.50 regardless of the value or number of items ordered. All orders are dispatched with full insurance against loss or damage.
HOW LONG DOES DELIVERY TAKE?
Our standard delivery is by Royal Mail and will typically take 2 working days within the UK.
IS THERE AN EXPRESS OR NEXT DAY DELIVERY SERVICE?
Yes, you can order a Special Next Day delivery service. Just select this option when checking out in the Velsvoir shop.
DO YOU DELIVER OVERSEAS?
Yes, please find details on our overseas shipping on our delivery page.
DO YOU DELIVER TO BFPO?
Yes we deliver to BFPO addresses.
DO I HAVE TO SIGN FOR THE PARCEL?
Yes. It is advised that someone is present at the delivery address to sign for your package.
CAN I SEND MY ORDER TO A DIFFERENT DELIVERY ADDRESS?
During the checkout process you have the option of adding an alternate address for delivery. Once the order has been placed we are unable to amend the delivery address. This is because our payment gateway uses the information supplied by the customer to perform checks as part of its process to combat online fraud. These measures are in place to protect the customer and ultimately would ensure that nobody should be able to use your card on our website if it was lost, stolen, or cloned.
WHAT DO I DO IF I DON’T RECEIVE MY ORDER?
If you haven’t received your order within the stated timescale, the first thing you should do is call us on +44 (0)203 086 8556 or email us at firstname.lastname@example.org, and we will look into your order.
WHAT IF AN ITEM IS MISSING FROM MY ORDER?
If you think that an item is missing from your order please call us on +44 (0)203 086 8556 or email us at email@example.com, and we will be more than happy to help.
WHAT IF I HAVE RECEIVED A FAULTY OR INCORRECT ITEM?
If you have received an incorrect or faulty item you will need to return it to us for inspection Once the item has been confirmed as faulty or incorrect a refund or replacement will be processed.